HOSPITAL DISCHARGE
Faster, safer, empowered returns home – restoring dignity and giving patients and their families peace of mind.
Hospital Discharge Services
We provide urgent adaptations and repairs so patients can be discharged from hospital without delay. Working hand in hand with NHS trusts, councils and social care teams, our service ensures each home is safe, accessible and ready to welcome its resident back.
For individuals, that means dignity, independence, comfort and confidence as they return home – as well as the reassurance that their home has been properly prepared for their recovery. Families gain peace of mind too, knowing their loved one is safe and supported in familiar surroundings. For our partners, it means smoother discharge planning, fewer readmissions, and freeing up vital hospital beds for those who need them most.
Hospital Discharge Services At A Glance
Urgent Response Works
From key safes and stair rails to grab rails and door adjustments, we provide the essential adaptations that make immediate returns home possible.
Integrated With Discharge Planning
We work directly with NHS and social care teams to align with patient care plans and reduce delays.
Patient-Centred
Every visit is carried out with compassion and sensitivity, ensuring homes are not just functional, but reassuring and supportive.
Reduces Readmission Risk
By preventing falls and accidents at home, our service helps patients stay safe and avoid returning to hospital.
The people we support
Our Handyperson service is designed to help a wide range of residents and communities, including:
Residents needing everyday support
Help with those small jobs that improve safety and comfort.
Older residents and people with disabilities
Practical assistance that helps extend independent living.
Housing associations
Fewer repeat call-outs and lower repair costs.
Vulnerable tenants
Quick fixes that make homes safer, from lock changes to trip hazard removal.
Families with safeguarding needs
Extra reassurance through small-scale safety improvements.
Councils
A preventative service that supports wider community safety and wellbeing.
The Process
1
Referral received
Logged by partner, housing officer, NGO or support service.
2
Task scheduled
Arranged with the resident at a convenient time.
3
Work Completed
Lock change, repair, adjustment or installation carried out by a trusted handyperson.
4
Resident reassurance
Clear handover so the resident feels confident with the work completed.
5
Outcome reporting
Full reporting back to our partners, including evidence and metrics where required.
6
The result
Small issues are resolved quickly, residents feel safer and more supported, and partners see fewer repeat call-outs and reduced costs.
What sets us apart
Putting People First
Every service is shaped around the individuals and families we serve, prioritising their safety, dignity and independence, and providing support where it’s needed most.
Supports Recovery
Proven To Reduce Readmission
Simple but urgent works like rails, ramps and key safes prevent accidents and re-injury, keeping patients at home where they belong.
Rapid Mobilisation
Mobilisation within 48 hours minimises the window of risk when residents are most vulnerable.
Trusted Workforce
All staff are DBS-checked, safeguarding-trained, and work with compassion in sensitive situations.
Profit For Purpose
Every contract supports training, jobs and social value in the local communities we serve.
We Really Care
We want every patient to feel safe, supported and reassured as they return home, and for families to have peace of mind knowing their loved one can recover with dignity, comfort and confidence.
Compliance & Accreditation
When you choose Secure Horizon, you’re assured of a service that is:
- HIA (Home Improvement Association) Approved Organisation
- Delivered by DBS-checked, safeguarding-trained staff
- Backed by commissioner data showing real impact
- Delivered with a profit-for-purpose model that reinvests in local training, jobs, and social value
