CASE STUDIES

Demonstrating measurable outcomes through real people, projects and partnerships.

Manchester City Council

We have been delivering a Sanctuary/Target Hardening scheme on behalf of Manchester City Council since 2024. Referrals come into the service via secure means from MCC Homelessness Service.

Referred Clients are contacted by our Administrators within 24 hours and offered an appointment slot normally within 2 or 3 days.

Our Administrators all undergo Domestic Abuse Awareness, Safeguarding and Trauma training modules alongside their in-house training for this work. We know we are working with vulnerable people and therefore all our personnel who come into contact either on the phone or in-person are fully trained and prepared.

As on all our contracts, Clients are given the name of our Engineer in advance and they have the option of having a friend, family member or support professional with them during the visit.

Our Engineer will initiate a conversation with the Client regarding their security giving them the opportunity to mention anything relevant to the assessment. We look to establish risk scenarios and perpetrator behaviour patterns so we can tailor the service to each Client.

None of our services lead to a ‘one size fits all’ security upgrade. There may be crossover in products that we fit from one property to another, but we are looking to provide bespoke security interventions for each Client, their home and their security concerns.

Assessments and fittings all proceed on the same day giving the referred client added sense of security in the shortest possible timeframe.

As on all these schemes, we give the referred Client the opportunity to fill in a customer satisfaction questionnaire. They can also add comments if they choose to do so. These come straight through to our Administration and Management Teams via our CRM system. We know from this client feedback that we are achieving positive security outcomes.

Monthly reports are forwarded to MCC showing details of service delivery and include client feedback, comments, any issues or safeguarding escalations.

These reports then form the basis of regular Contract Progress Meetings between Secure Horizon management personnel and MCC Commissioners.

Security Upgrades available on this scheme include:

Door Locks
Window Locks
Padlocks (Gates, Outhouses)
Recording Devices (Video doorbells, cameras)
Security Lighting
Window Alarms

Kent County Council

Our South-East Team deliver the SAFER Scheme on behalf of KCC. Working closely with stakeholders and a well organised referral pathway, we provide security assessments and upgrades in the homes of Domestic Abuse Survivors across Kent. We are also pioneering the new Cyber Sanctuary scheme protecting those targeted by cyber stalking and online abuse.

Gloucestershire County Council

Our Gloucester-based Team provides an array of minor adaptations in the homes of older residents or people with disabilities. Works include fitting grabrails, external handrails, dropdown rails, chair raisers and building additional concrete steps for front and rear door access. Our team are Level 3 Trained Assessors and work in conjunction with Occupational Therapists. Our rapid turnaround for Hospital Discharge cases eases pressure on bed space and therefore ambulance services.

Bournemouth Christchurch and Poole Council

Handyvan Scheme - Our Team carries out a wide range of jobs in the homes of older residents or people with disabilities. Typical jobs include fitting grabrails, moving furniture, clearing hazards and anything which would necessitate climbing a step ladder. We also offer Service Users onward referral options to multiple other support agencies.