CASE STUDIES

Demonstrating measurable outcomes through real people, projects and partnerships.

Suffolk County Council

We commenced the Suffolk County Council Sanctuary Scheme in April 2023. Referrals come into the service via secure means from Leeway which is an independent charity providing support to adults, young people and children who are experiencing domestic abuse in Norfolk and Suffolk.

Referred Clients are contacted by our Administrators within 24 hours and offered an appointment slot within a 5-day timeframe.

We know we are working with vulnerable people and therefore all our personnel who come into contact either on the phone or in-person are fully trained and prepared which includes our internal training programmes and externally provided modules which include Domestic Abuse Awareness, Safeguarding and Trauma training modules.

As on all our contracts, Clients are given the name of our Engineer in advance and they have the option of having a friend, family member or support professional with them during the visit.

When visiting the Client’s home our Engineer will initiate a conversation with them regarding their security concerns, giving them the opportunity to mention anything relevant to the assessment. We look to establish risk scenarios and perpetrator behaviour patterns. This helps us to focus security upgrades appropriately.

We are looking to provide bespoke security interventions for each Client, their home and their security concerns so our Engineers will initiate discussions with referred Clients and ask about their security concerns.

Assessments and fittings all proceed on the same day giving the referred client added sense of security in the shortest possible timeframe.

As on all these schemes, we give the referred Client the opportunity to fill in a customer satisfaction questionnaire. They can also add comments if they choose to do so. These come straight through to our Administration and Management Teams via our CRM system.

The positive client feedback that we get allows us to put together case studies which are included in quarterly reports.

These reports and case studies then form the basis of regular Contract Progress Meetings between Secure Horizon management personnel and SCC Commissioners.

Security Upgrades available on this scheme include:

Door Locks
Window Locks
Padlocks (Gates, Outhouses)
Recording Devices (Video doorbells, cameras)
Security Lighting
Window Alarms

Kent County Council

Our South-East Team deliver the SAFER Scheme on behalf of KCC. Working closely with stakeholders and a well organised referral pathway, we provide security assessments and upgrades in the homes of Domestic Abuse Survivors across Kent. We are also pioneering the new Cyber Sanctuary scheme protecting those targeted by cyber stalking and online abuse.

Gloucestershire County Council

Our Gloucester-based Team provides an array of minor adaptations in the homes of older residents or people with disabilities. Works include fitting grabrails, external handrails, dropdown rails, chair raisers and building additional concrete steps for front and rear door access. Our team are Level 3 Trained Assessors and work in conjunction with Occupational Therapists. Our rapid turnaround for Hospital Discharge cases eases pressure on bed space and therefore ambulance services.

Bournemouth Christchurch and Poole Council

Handyvan Scheme - Our Team carries out a wide range of jobs in the homes of older residents or people with disabilities. Typical jobs include fitting grabrails, moving furniture, clearing hazards and anything which would necessitate climbing a step ladder. We also offer Service Users onward referral options to multiple other support agencies.