CASE STUDIES

Demonstrating measurable outcomes through real people, projects and partnerships.

Kent County Council

We have been providing the SAFER Scheme on behalf of Kent County Council since 2023. SAFER stands for Sanctuary Access For Eligible Residents and is aimed at providing security upgrades that enable DA survivors to remain in their own homes where they choose to do so.

Our perspective when it comes to domestic abuse scenarios is that the DA Survivors should always be given an option for their security to be upgraded in order that they and their family feel much safer within their own homes. This should be offered as an option rather than being uprooted and having to leave their neighbourhood with all the benefits of their local support network.

Professionals throughout the KCC region (except Medway) refer into the Single Point of Access provided by Victim Support. Referrals are checked for eligibility and forwarded to our Administration Team via secure email. Once referrals come through our Administrators call referred Clients within 24-hours to offer appointment slots at their earliest convenience. Assessments and fittings are carried out on the same single visit ensuring that vulnerable Clients have a safer home environment in the shortest possible timeframe.

In conjunction with KCC we are pioneering the CYBER Sanctuary scheme providing specialist and preventative support to victims and survivors of online domestic abuse. Our Cyber Security Advisor visits DA Survivors in their homes or sometimes in refuge accommodation to help them identify and reduce online risks and to improve their safety across devices, online accounts and at home Wi-Fi networks. This service also includes giving guidance on safe evidence collection, storage, and crime reporting.

Monthly reports covering SAFER and CYBER are forwarded to KCC showing details of service delivery and include client feedback, comments, any issues or safeguarding escalations.

These reports then form the basis of regular Contract Progress Meetings between Secure Horizon management personnel and KCC Commissioners.

Security Upgrades available on this scheme include:

Door Locks
Window Locks
Padlocks (Gates, Outhouses)
Recording Devices (Video doorbells, cameras)
Security Lighting
Window Alarms

Kent County Council

Our South-East Team deliver the SAFER Scheme on behalf of KCC. Working closely with stakeholders and a well organised referral pathway, we provide security assessments and upgrades in the homes of Domestic Abuse Survivors across Kent. We are also pioneering the new Cyber Sanctuary scheme protecting those targeted by cyber stalking and online abuse.

Gloucestershire County Council

Our Gloucester-based Team provides an array of minor adaptations in the homes of older residents or people with disabilities. Works include fitting grabrails, external handrails, dropdown rails, chair raisers and building additional concrete steps for front and rear door access. Our team are Level 3 Trained Assessors and work in conjunction with Occupational Therapists. Our rapid turnaround for Hospital Discharge cases eases pressure on bed space and therefore ambulance services.

Bournemouth Christchurch and Poole Council

Handyvan Scheme - Our Team carries out a wide range of jobs in the homes of older residents or people with disabilities. Typical jobs include fitting grabrails, moving furniture, clearing hazards and anything which would necessitate climbing a step ladder. We also offer Service Users onward referral options to multiple other support agencies.